SysAid Opens New North American Data Center Powered by Peer 1 Hosting to Deliver All Essential ITSM Tools in the Cloud

Tel Aviv, Israel – December 11, 2013 SysAid Technologies Ltd. (, a leading global provider of IT Service Management (ITSM) software solutions, today announced it is using PEER 1 Hosting technologies within its new cloud-based data center, to serve SysAid’s North American cloud customers. In addition to supporting SysAid’s existing cloud customers, its new data center, powered by PEER 1 Hosting technology, will allow for the expansion of SysAid’s regional customer base.

The managed hosting solution from PEER 1 Hosting will also allow SysAid customers to enjoy all core ITSM tools on one centralized cloud platform, providing access to help desk, asset management, analytics and MDM capabilities.

Robert Miggins, senior vice president of business development at PEER 1 Hosting, says: “We are excited to be providing solutions for SysAid to support their expansion, and help improve the service they provide to their North American customer base.”

Earlier this year, SysAid Founder and Chairman Israel Lifshitz predicted an 80% cloud adoption rate among new customers by the end of 2013. This prediction was based largely on SysAid’s existing cloud adoption statistics, as well as the growing appeal of the significant cost savings and faster deployment timelines offered by the cloud..

“As the industry increasingly embraces cloud applications, we are seeing this reflected in our sales with the majority of new customers opting for the cloud model,” said Lifshitz. “Our early commitment to ITSM has enabled us to offer one of the most flexible and cost-effective ITSM cloud solutions available today. Our investment in the new data center highlights our commitment to advancing ITSM in the cloud, and we look forward to capitalizing on this exciting and growing market.”

About PEER 1 Hosting

PEER 1 Hosting, a wholly-owned subsidiary of Cogeco Cable Inc. (TSX: CCA), is one of the world's leading web hosting providers for businesses delivering eCommerce sites, web & mobile applications, gaming and rich media, and SaaS platforms. Specialising in Managed Hosting, Dedicated Servers, Colocation and Cloud Services, PEER 1 Hosting is based in Vancouver, Canada, and founded in 1999 with European operations headquartered in Southampton, UK.  PEER 1 Hosting has 16 datacentres and 20 points of presence worldwide.

PEER 1 Hosting is built on two obsessions: Ping & People. ‘Ping’ represents its commitment to best-in-breed technology, founded on a high performance 10Gbps FastFiber Network(tm) connected by 16 state-of-the-art datacentres. ‘People’ represents its commitment to delivering outstanding customer service to its more than 13,000 customers worldwide, backed by a 100 per cent uptime guarantee. For more information visit:

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About SysAid Technologies

SysAid Technologies Ltd. develops and markets leading IT Service Management (ITSM) solutions that provide all the essential IT tools integrated into one service desk. The company’s ITIL-certified software simplifies day-to-day IT activities by offering powerful and easy-to-use tools that allow administrators to easily monitor and manage tasks on one platform, from a single view. Since its founding in 2002 by Israel Lifshitz, the company’s software has been deployed by more than 100,000 companies worldwide, spanning all industries and sizes—from SMBs to Fortune 500 corporations. SysAid has offices in Israel, Australia and Brazil and its software packages are available in 42 languages. For more information, please visit

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Media Contact:
Lindsey Pugh