New Interface Focused on Saving Users Time


Tel Aviv, Israel – July 1, 2013 – SysAid Technologies Ltd., (, a leading global provider of IT Service Management (ITSM), software solutions, today announced the launch of a new user interface (UI) for its ITIL-certified software. The new UI is designed to minimize the number of clicks, improving overall processes and time spent navigating between software modules and features. The interface allows IT professionals to easily access all essential IT tools on one centralized platform, including the service desk, asset management and MDM capabilities.

The development process of the new UI included participation of a team dedicated to analyzing customer input, which was factored into the final design.

"Our new UI highlights the fact that we actively listen to our customers, understand their needs and deliver true value through our fully integrated software,” said Sarah Lahav, CEO of SysAid. “By incorporating customer input gathered from our online community, customer roundtables, and beta testing program, we are confident this is the most intuitive and easy-to-use ITSM software interface in the market."

The new UI is also optimized for tablet use, allowing IT professionals to easily access and manage all activities from virtually anywhere. Additionally, the new UI offers advanced personalization, including a new option to upload profile photos for both chat and direct messages. The platform can also be customized with the customer logo for internal branding purposes.

SysAid is available in both cloud and on-premise editions. New cloud customers will benefit from the new UI immediately, while existing cloud customers will be automatically upgraded over the next two months. The new UI will also be included in SysAid’s next on-premise release, which will be launched in the fourth quarter of 2013.

About SysAid Technologies

SysAid Technologies Ltd. develops and markets leading IT Service Management (ITSM) solutions that provide all the essential IT tools integrated into one service desk. The company’s ITIL-certified software simplifies day-to-day IT activities by offering powerful and easy-to-use tools that allow administrators to easily monitor and manage tasks on one platform, from a single view. Since its founding in 2002 by Israel Lifshitz, the company’s software has been deployed by more than 100,000 companies worldwide, spanning all industries and sizes—from SMBs to Fortune 500 corporations. SysAid has offices in Israel, Australia and Brazil and its software packages are available in 42 languages. For more information, please visit

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Media Contact:
Lindsey Pugh