With More than 1,000 Cloud Customers, SysAid Already One of Leading ITSM Cloud Providers in the World

SITS 2013, Earls Court, London, UK – April 23, 2013 – SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, announced today that Founder and Chairman, Israel Lifshitz, has predicted an 80% cloud adoption rate among new customers by the end of 2013. The prediction is based largely on current cloud adoption statistics, as well as the growing appeal of the benefits of cloud solutions, including significant cost savings and faster deployment timelines.

Customer adoption of SysAid’s cloud solution has more than tripled since the first quarter of 2012, and currently stands at 40%. With more than 1,000 cloud customers, including organizations such as University of Kentucky, Bacardi–Martini Corporation Ltd. and Diane von Furstenberg, SysAid has positioned itself as a leader in the early adoption of the cloud delivery platform among ITSM solutions.

"At SysAid, we’ve been extremely focused on developing our cloud platform and have had a significant increase in cloud adoption rates since last year,” said Israel Lifshitz, Founder and Chairman of SysAid. “This increase reflects the current shift towards the cloud in the ITSM market, and I estimate that we will have 80% of our new customers choosing the cloud solution by the end of 2013."

SysAid is showcasing its cloud solution at this week’s The Service Desk and IT Support Show, (booth #519). Oded Moshe, VP Products at SysAid, will also speak about SysAid’s unique IT Performance Benchmark on Wednesday, April 24, 2013 at 11:40 AM GMT.

About SysAid Technologies

SysAid Technologies Ltd. develops and markets leading IT Service Management (ITSM) solutions that provide all the essential IT tools integrated into one service desk. The company’s ITIL-certified software simplifies day-to-day IT activities by offering powerful and easy-to-use tools that allow administrators to easily monitor and manage tasks on one platform, from a single view. Since its founding in 2002 by Israel Lifshitz, the company’s software has been deployed by more than 100,000 companies worldwide, spanning all industries and sizes—from SMBs to Fortune 500 corporations. SysAid has offices in Israel, Australia and Brazil and its software packages are available in 42 languages. For more information, please visit www.sysaid.com.

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Media Contact:
Lindsey Pugh