Tel Aviv, Israel – April 4, 2013 – SysAid Technologies Ltd., (www.sysaid.com), a leading global provider of IT Service Management (ITSM), software solutions, announced today that Restaurant Brands Limited, a corporate franchisee managing the New Zealand branches of KFC, Pizza Hut, Starbucks Coffee and Carl's Jr., has selected SysAid 9.0, a fully-integrated ITSM solution, to manage its internal IT operations.
Restaurant Brands' IT department will deploy SysAid's help desk software to assist with daily IT operations both in-office and through mobile applications for more than 200 stores serving 60,000 customers daily
"SysAid provides a fully-integrated, user-friendly service desk solution that is ideal for helping manage and streamline our ever-growing business," said Geoff Holton, IT Manager of Restaurant Brands Ltd. "We now have improved visibility and control over all of our IT processes that will translate directly to better service for our customers."
SysAid 9.0 is an integrated help desk that allows administrators to gain better control over all assets – traditional and mobile – from one central location. Additionally, the solution includes Mobile Device Management (MDM) capabilities that allow administrators to extend their IT management policies across all mobile devices on the network.
"We are pleased to add Restaurant Brands Ltd. to our growing list of international customers," said Israel Lifshitz, Founder and Chairman of SysAid. "The fact that SysAid’s ITSM platform was selected underscores the value the Restaurant Brands team sees in our product and in our commitment to providing them with all IT essentials in one solution that meets their complete IT management needs."
SysAid Technologies Ltd. develops and markets leading IT Service Management (ITSM) solutions that provide all the essential IT tools integrated into one service desk. The company’s ITIL-certified software simplifies day-to-day IT activities by offering powerful and easy-to-use tools that allow administrators to easily monitor and manage tasks on one platform, from a single view. Since its founding in 2002 by Israel Lifshitz, the company’s software has been deployed by more than 100,000 companies worldwide, spanning all industries and sizes—from SMBs to Fortune 500 corporations. SysAid has offices in Israel, Australia and Brazil and its software packages are available in 42 languages. For more information, please visit www.sysaid.com.